Terms & Conditions

1. Introduction

NoordVoyage ("we", "us", or "our") is a travel agency specializing in tailored trips to Northern Europe. We act as an intermediary between you and various service providers such as airlines, hotels, transport companies, and local tour operators. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

2. Booking and Payment Terms

2.1. Booking Process

All bookings made through NoordVoyage are subject to availability. A booking is only considered confirmed once you have received a written confirmation from us via email and the required deposit has been paid. The quote provided is valid for 7 days unless otherwise stated.

2.2. Deposits

To secure a reservation, a non-refundable deposit of 30% of the total package price is required at the time of booking. For bookings made within 60 days of the departure date, full payment is required immediately.

2.3. Final Payment

The remaining balance must be paid no later than 60 days prior to the departure date. Failure to pay the balance on time may result in the cancellation of your booking and forfeiture of your deposit.

2.4. Payment Methods

We accept payments via bank transfer and credit/debit cards. All payments must be made in Euros unless a different currency is agreed upon in writing. You are responsible for any bank charges or transaction fees associated with your payment.

3. Cancellations by You

If you wish to cancel your booking, you must notify us in writing via email. Cancellation charges will apply as follows based on the date we receive your notification:

• More than 60 days before departure: Loss of deposit (30%).
• 59 to 30 days before departure: 50% of the total package price.
• 29 to 15 days before departure: 75% of the total package price.
• 14 days or less before departure: 100% of the total package price.

In addition to our fees, you may be subject to cancellation penalties imposed by airlines, hotels, or other third-party suppliers. These are beyond our control and will be passed on to you.

4. Amendments and Changes

If you wish to change your booking after it has been confirmed, we will do our best to accommodate your request. However, this is subject to availability and the terms of our suppliers. An administration fee of €50 per person will apply for each change, plus any additional costs charged by the suppliers (e.g., flight change fees, hotel rate differences). Significant changes requested close to the departure date may be treated as a cancellation.

5. Cancellations and Changes by NoordVoyage

We reserve the right to cancel your booking in the event of unforeseen circumstances beyond our control (Force Majeure), including but not limited to war, terrorism, industrial disputes, natural disasters, or adverse weather conditions. In such cases, we will offer you the option to transfer your booking to an alternative date or destination, or receive a full refund of all monies paid. We shall not be liable for any further compensation or expenses.

We also reserve the right to make minor changes to your itinerary (e.g., flight times, hotel room type) where necessary. If we are forced to make a major change before your departure, we will notify you as soon as possible and offer you the choice of accepting the change, accepting an alternative holiday, or receiving a full refund.

6. Your Responsibilities

6.1. Travel Documents

It is your responsibility to ensure that you possess a valid passport and any necessary visas, vaccinations, or health certificates required for your trip. NoordVoyage accepts no liability for any refusal of entry or deportation due to failure to obtain the correct documentation.

6.2. Health and Safety

You must inform us of any medical conditions, mobility issues, or special requirements at the time of booking. If you have a pre-existing medical condition, we strongly recommend consulting your doctor before travelling. NoordVoyage is not a medical authority and cannot provide specific health advice.

6.3. Conduct

We expect all travellers to behave in a reasonable and responsible manner. If the behaviour of any traveller causes damage, danger, or annoyance to others, or disrupts the enjoyment of the trip, we reserve the right to terminate their travel arrangements without refund. The traveller will be liable for any costs incurred as a result.

7. Pricing

Prices are based on current rates of exchange, tariffs, and taxes at the time of publication. We reserve the right to increase or decrease prices due to changes in transportation costs, taxes, or currency fluctuation. Once your booking is confirmed and the deposit is paid, the price is guaranteed unless you subsequently request changes to the itinerary.

8. Complaints

If you have a complaint during your trip, you must immediately inform the relevant service provider (e.g., hotel manager, tour guide) and our local representative so that they have the opportunity to rectify the issue. If the problem is not resolved, please contact us via email at [email protected] within 28 days of your return. Failure to follow this procedure may affect our ability to investigate your claim.

9. Liability

NoordVoyage acts only as an agent for the third-party suppliers who provide the accommodation, transport, and other services. We accept no liability for the failure of any third party to provide the services booked, or for any injury, death, loss, or damage caused by the negligence or default of such third parties. Our liability is limited to the refund of amounts paid for the services not received.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to such processing.

11. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Groningen, the Netherlands.