Privacy Policy

At NoordVoyage, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel planning services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website.

1. Data Controller

NoordVoyage acts as the data controller for your personal information. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

2. Information We Collect

We may collect and process the following types of information about you:

Information You Provide

• Personal Identification Information: Name, title, date of birth, gender, passport details, and nationality.
• Contact Information: Email address, physical address, and telephone number.
• Travel Preferences: Destination choices, dietary requirements, accessibility needs, and accommodation preferences.
• Financial Information: Payment card details (processed securely via third-party payment processors; we do not store complete card details).
• Communication Data: Messages sent to us via contact forms, emails, or chat services.

Information Automatically Collected

• Device Information: IP address, browser type, operating system, and referring websites.
• Usage Data: Pages visited, time spent on pages, and click paths to help us improve user experience.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, maintain, and improve our travel planning and booking services.
• To process transactions and send you related information, including booking confirmations and invoices.
• To communicate with you regarding inquiries, requests, or customer support.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To respond to your comments, questions, and customer service requests.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To comply with legal obligations, such as anti-money laundering laws and immigration requirements.

The legal basis for processing your personal data generally depends on the nature of the service. For contractual obligations (e.g., booking a trip), the basis is the performance of a contract. For marketing communications, the basis is legitimate interest or your explicit consent where required.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below or required by law. We may share your information with:

• Service Providers: Third-party companies such as airlines, hotels, transport operators, travel insurance providers, and payment processors who assist us in operating our business.
• Government Authorities: Customs, immigration, or other government bodies as required by law for travel purposes or regulatory compliance.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive financial information is transmitted via Secure Socket Layer (SSL) technology. We restrict access to personal information to NoordVoyage employees, contractors, and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• The Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., pending bookings or legal obligations).
• The Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You can object to our processing of your personal data.
• The Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Contact Information

If you have any questions about this Privacy Policy, the data we hold about you, or if you would like to exercise one of your data protection rights, please contact us.